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    Fix a problem

    Find the next step

    Start with what happened. These guides help you check access, missing work, incorrect answers, and information your employee cannot reach.

    Reviewed September 10, 2026

    You do not have to identify the technical cause. Choose the situation that matches what you see.

    I cannot open my AI employee

    Find the right access route and narrow down a sign-in or connection problem.

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    The work has not arrived

    Check whether the job started, needs something from you, or finished somewhere else.

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    The answer or result is wrong

    Correct a result clearly, check the revision, and decide whether the issue needs support.

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    A connection or file is missing

    Check the file, account, and sharing route before changing permissions or sending another copy.

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    Ask CubiCrew for help

    Send a useful support request with the result you wanted, what happened, and the details needed to investigate.

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    Bring one useful example

    Section titled “Bring one useful example”

    When asking for help, explain the job, what you expected, and what happened instead. Include the time and an error message if there is one. Remove private information from screenshots and never include passwords or access codes.

    If a guide does not match your setup, contact your AI Trainer before changing access or permissions.